Job Title: Specialist - TSC
Location: Bangalore
Experience: 1 to 5 years in Global Service Desk
Role Purpose: Provide high-quality Technical support via voice, chat, and email channels to customers/internal stakeholders. Ensure quick resolution, excellent communication, and a positive service experience.
Key Responsibilities:
Handle inbound/outbound calls, chat, and email queries with professionalism and empathy. Understand and resolve customer issues within defined SLAs. Escalate complex issues to senior specialists/team leads when needed. Document interactions accurately in the CRM system. Meet KPIs: first contact resolution, response time, quality score, and CSAT. Adhere to shift schedules, especially during US business hours (night shift).
📌 Global service desk/ technical support (Vasanthanagar)
🏢 7-Eleven Global Solution Center – India
📍 Vasanthanagar
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