Knowledge of the function, process and systems
Ability to use the desktop computer systems
Coaching and feedback ability
Strong written and verbal communication
Strong sense of urgency
Knowledge of the US insurance industry
Solid data comprehension skills – read and carefully interpret business
Responsibilities
Manage teams and ensure service level targets are met
Motivate team members and control attrition
Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
Provide coaching and feedback to team members to enable them to improve their performance
Assist new hires such that they are productive on the floor in the shortest possible time frame
Handle escalations.
Provide inputs on process and system to the team members.
Client interaction, where required at the level of Supervisors
Perform services in accordance with the PPM and other written instructions from MSIG regarding compliance with internal policies and procedures, external regulations and information security standards.




Ensure that all Supplier Personnel in their process know their goals and how they are linked to the Supplier’s quality policy
Effectively manage queue and balancing of work loads
Qualifications
Graduate

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

📌 Lead Assistant Manager-Back Office-Policy Administration (India)
🏢 EXL
📍 India