As the Team Leader, you will play a vital role in driving the success of our customer care operations. Your primary responsibility will be to manage and guide a team of CCEs, ensuring they provide excellent customer support and meet the company's standards. You will be the key point of contact for your team, offering support, training, and performance management. Additionally, you will collaborate with other departments to enhance customer satisfaction and drive business growth.
Responsibilities
Lead and motivate a team of Customer Care Executives, fostering a positive and productive work workplace.
Ensure the team delivers exceptional customer service, promptly resolving inquiries and issues.
Monitor and evaluate team performance, providing regular feedback and coaching to enhance skills and productivity.
Collaborate with other departments to align customer care strategies with business objectives.
Implement and maintain efficient processes and systems to streamline operations and improve customer satisfaction.




Handle complex customer inquiries and escalate issues to the appropriate teams when necessary.
Conduct regular team meetings to discuss performance, set goals, and address any concerns.
Stay updated with industry trends and best practices in customer care to enhance team performance.
Ensure compliance with company policies and procedures, maintaining high ethical standards.
Qualifications
Minimum of 3 years of experience in a customer care leadership role, preferably in a back-office setting.
Proven track record of successfully managing and motivating a team of customer care professionals.
Excellent communication and interpersonal skills, with the ability to build strong relationships.
Strong problem-solving and decision-making abilities, with a customer-centric approach.
Proficiency in using customer relationship management (CRM) systems and other relevant software.
Analytical skills to interpret data and make informed decisions to improve team performanc

📌 Team Leader (Thane)
🏢 Digitide Solutions
📍 Thane