The Global HR Inquiry & Process Delivery Lead is a leadership role within Global HR Services, responsible for leading and overseeing the delivery of high‑quality HR inquiry management and employee lifecycle services across multiple geographies. The role is accountable for ensuring service excellence, building strong team capability, and delivering a consistent and seamless employee experience across assigned HR process areas such as Onboarding, Offboarding, Leave
Management, and related services. Reporting to the Global Delivery Leader, this role combines solid people leadership with a sharp focus on service delivery, operational consistency, and continuous improvement.
The role will closely work with HR leaders, HRIS, Talent Acquisition, Payroll, and key stakeholders to ensure HR services are delivered efficiently, consistently, and in alignment with global standards and expectations.
Responsibilities
— Lead, coach, and enable the delivery team to achieve high engagement, accountability, and consistent delivery of high‑quality HR services across processes.




— Provide overall direction and oversight for day‑to‑day operations, including workload planning and prioritisation, ensuring service requests and transactions are completed accurately and within agreed timelines.
— Take ownership of HR service delivery for HR processes, monitoring ticket volumes, resolution performance, and service levels, while maintaining strong standards of quality, responsiveness, and employee experience.
— Oversee the maintenance and quality of HR documentation and employee correspondence, ensuring adherence to approved templates, consistency in communication, and continuous improvement in content quality.
— Ensure HR processes are executed seamlessly, compliantly, and consistently across global operations, with appropriate controls and alignment to global standards.
— Maintain oversight of service request queues and case activity, ensuring effective triage, timely resolution, appropriate

📌 Global HR Inquiry (Noida)
🏢 Wsp
📍 Noida