About Citco:
Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1.8 trillion in assets under administration (AuA), we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
For more information about Citco, please visit www.citco.com
About the Team & Business Line:
We’re a family-owned business, not a faceless corporation. This personal approach informs every aspect of our customer service, where we develop long-lasting relationships with our clients. But we don’t stop there: we also build these same bonds among our own teams, too. Here, we’ve created a community where colleagues support one another and different departments help others succeed. And here, we’ve cultivated a culture where employees care about our company values and live them in their work. At Citco, this people-centric philosophy is the core of who we are—and it shines through in everything we do, every day.
Responsibilities
Your Role:




Encompass all facets of the calculation of net asset values on a variety of complex hedge funds. Managing a group of clients with your EVP, your responsibilities will include;
Oversee client service delivery and monitor service provision to agree standards for key clients.
Formulate and implement key client service program.
Liaise internally with key operational areas to ensure awareness by all of key client requirements
Visit clients on periodic basis to evaluate service quality and identify client priorities
Assist in the resolution of complex client issues.
Escalation and Complaints Management within the team and within the department.
Manage, train, and assist assigned Senior Account Managers in the successful running of their teams.
Participation in the review of department procedures and policies and supervision of Senior Account Managers to ensure adherence to these procedures.
Participation in client conference calls.
Liaise with clients re

📌 Supervisor - GL (Pune)
🏢 The Citco Group
📍 Pune