About the Role

The Technical Account Manager (TAM) for Technical Excellence teams is a highly
technical, strategic advisor dedicated to supporting enterprise and strategic
customers. Located in India, this role sits at the center of a high-energy,
multicultural, and globally distributed network.

Moving beyond the traditional scope of account management, this position
requires a solid technical aptitude in DevOps architecture, Salesforce release
and test management, and pipeline orchestration to provide best practices,
hands-on, day-to-day guidance directly with customer engineering and release
teams.

At the heart of this role is our Genius Bar concept. You will act as a technical
partner, diagnostic expert, and true extension of the customer’s team. You will
leverage deep technical acumen across Salesforce DevOps, Copado CI/CD, Copado
Robotic Testing (CRT), and Copado AI (Agentia) to run 1:1 coaching sessions,
conduct proactive health checks, host group clinics, and streamline delivery
pipelines.

You will work closely with global cross-functional teams (Support, Customer




Success, Services, Engineering, Product), collaborating creatively across time
zones and cultures to solve complex pipeline and automation challenges.

What You'll Do

Genius Bar Coaching & Diagnostic Sessions:

* Lead 1:1, 60-minute Genius Bar coaching sessions and 1:Many enablement
workshops to upskill customer teams on DevOps architecture, test automation
strategies, and Copado AI workflows.

Primary Technical Point of Contact:

* Build trusted advisor relationships with QA leads, release managers,
Salesforce architects, and executive leaders within strategic enterprise
accounts.

Proactive Success Engineering & Health Checks:

* Conduct regular Health Checks, CI/CD DevOps Strategies,CRT Testing Practices,
and DevOps Maturity Audits to proactively address gaps in pipeline
reliability and release confidence.

Hands-on Technical Guidance:

* Provide direct architectural guidance on DevOps topi

📌 Technical Account Manager, (Bengaluru)
🏢 Copado
📍 Bengaluru