To provide APIs support interfacing with Channels and Payments applications.
Manage incident and service request as lodged on ITSM tool. Manage drills

RESPONSIBILITIES

* Provide support to the Application Support team for API-related activities
* Work on bug identification, analysis, and resolution
* Offer hands-on support for APIs and related integrations
* Utilize Oracle PL/SQL or MS SQL with practical experience on Windows/Linux
environments
* Coordinate with third-party vendors and cross-functional application teams as
required
* Perform operational checks (daily, weekly, monthly) in line with IT process
guidelines
* Prepare and publish weekly, monthly, and ad-hoc reports based on business
requirements
* Review incident reports and identify opportunities for automation
* Update and maintain SOPs and user manuals as needed
* Collaborate effectively within a hybrid team setting
* Proactively identify application vulnerabilities and engage security
teams/vendors for remediation

QUALIFICATIONS

Qualifications: Bachelor's degree in Computer Science, Information Technology,
or related field.

Experience: 3 to 5 years

📌 Application Support Engineer (Thane)
🏢 CSB Bank
📍 Thane