Job Description
CUSTOMER SERVICE EXECUTIVE – CHAT PROCESS
nLocation: Pune
nExperience: 0–2 Years
nEmployment Type: Full time
nWorking Days: 5 Days a Week
nWeekly Off: 2 Rotational Week Off
nShift: Rotational Shifts
nJob Summary
nWe are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Pune for the Chat Process.
nThe ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience.
nFreshers and candidates with up to 2 years of experience are welcome to apply.
n

nKey Responsibilities
n
- n
- Handle customer interactions through chat, and other communication channels.n
- Respond to customer inquiries in a professional and timely manner.n
- Resolve customer complaints and escalate complex issues when required.n
- Maintain accurate records of customer interactions and transactions.n
- Provide product, service,



and process-related information to customers.n
- Follow company policies, quality standards, and customer service guidelines.n
- Meet individual and team performance targets.n
- Coordinate with internal departments to ensure timely issue resolution.n
- Build and maintain positive customer relationships.n

n
- n

Required Skills & Qualifications
n
- n
- Graduates / Undergraduates can apply, depending on company requirements.n
- Excellent written and verbal communication skills in English.n
- Basic computer proficiency and familiarity with MS Office.n

n

nPreferred Qualifications
n
- n
- 0–2 years of experience in customer service, customer support, BPO, call center, chat process, or related roles.n
- Freshers with excellent communication and typing skills are encouraged to apply.n

nWorking Conditions
n

n

n

📌 CUSTOMER SERVICE EXECUTIVE (Pune)
🏢 WNS
📍 Pune