? India | Remote

? Full time | UK business hours

Product Support Analyst | Product Support Consultant | Application Support Analyst | EHR Support | EMR Support | SaaS Support | Customer Tickets | Production Support

About the role

Script Assist is hiring junior Product Support Analysts to support customers using a complex healthcare SaaS platform.

We are particularly interested in people currently or recently working in roles such as:
- Product Support Analyst
- Product Support Consultant
- Product Support Associate
- Application Support Analyst
- EHR Support Analyst
- EMR Support Analyst
- Software Support Analyst
- Healthcare Application Support Analyst
- CX Support Analyst
- Customer Support Analyst in a software product company

Relevant backgrounds include athenahealth, NextGen Healthcare, PracticeSuite, eClinicalWorks, Oracle Health / Cerner, Altera Digital Health / Allscripts, MEDITECH, InterSystems / TrakCare and other EHR, EMR, HIS, healthcare SaaS or B2B software businesses.

Previous healthcare experience is highly attractive but not mandatory.





This is software product support, not generic customer service and not IT helpdesk support.

About Script Assist

Script Assist is a UK healthcare technology company.

Our software supports complex private clinical services and connects clinics, pharmacies, prescribers, patients and operational teams.

Our platform contains interconnected:
- clinical workflows
- customer workflows
- permissions
- user roles
- statuses
- data
- integrations
- operational processes
- customer-specific configurations

Our Product Support Analysts therefore need to do more than answer tickets.

They need to investigate why something happened.

What you will do

You will:
- Receive, triage and manage customer support tickets
- Investigate issues reported within a live SaaS software application
- Ask customers the right questions to understand the problem
- Reproduce reported software behaviour
- Analyse application behaviour and av

📌 Product Support Analyst – EHR (Malappuram)
🏢 Script Assist
📍 Malappuram