The Role:ITSM Practice Lead - Configuration Management (CMDB)
We are seeking an expert ITSM Practice Lead and strategist to join our Service Management Office (SMO) team responsible for the Corporate Engineering Org's ITSM practices. As a critical step of our transition into an AI-native enterprise, your mandate will be to evolve our Configuration Management and CMDB processes into a high-integrity, and high velocity, framework of class-leading service management practice.
In this role, you will develop leading-edge processes that establish a "single source of truth" for all service assets, leveraging your service management expertise to enhance data quality and drive automation that serves our AI transformation objective.
Your core responsibility is to institute a robust service management framework of process standards that ensures the continuous accuracy of Configuration Items (CIs) and their intricate interdependencies, providing the essential structure needed to safeguard service stability. By establishing strategic guardrails, compliance frameworks (including SOX/SOC2),



and AI-ready validation practices, you will empower our elite technical teams to maintain high-fidelity data, eliminating friction across the ITSM landscape and ensuring high observability, through common practice, into complex service relationships.
Key Responsibilities:
Enterprise Configuration Management Governance: Serve as the principal Practice Lead of Configuration Management Practices for the SMO, architecting and leading a professionalized governance function that defines the strategic practices of how the enterprise identifies and manages its technical estate. Define the process guardrails that ensure compliance standards and business velocity are both built into the fabric of the Configuration Management practice. Document and maintain the standards, guardrails and procedures, including a glide path, to ensure our IT Service Management processes follow a ‘well lit path’ for consisten

📌 ITSM Practice Lead (Hyderabad)
🏢 Astreya
📍 Hyderabad