JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Position: Help Desk Executive
Department: Property Management / Administration
Reporting To: Property Manager / Admin Manager
Job Purpose
To serve as the first point of contact for employees, visitors, and clients by handling service requests, complaints, maintenance issues, and administrative support activities, ensuring prompt resolution and excellent customer service.
Key Responsibilities
Receive, log, track, and close help desk requests through calls, emails, and ticketing tool systems.
Coordinate with housekeeping,
security, engineering, and vendors for service request resolution.
Monitor complaint status and ensure timely closure within defined SLA timelines.
Maintain records of service requests, work orders, and daily reports.
Provide front-line support to employees and visitors regarding facility-related issues.
Escalate critical issues to the Facility Manager or concerned teams.
Coordinate meeting room bookings and workplace support requests.
Track asset movement, key management, and access-related requests.
Generate daily, weekly, and monthly help desk MIS reports.
Follow up with internal stakeholders and vendors for pending tasks.
Ensure compliance with health, safety, and organizational policies.
Maintain high levels of customer satisfaction through qualified communication.
Required Skills
Excellent verbal and written communication skills.
Customer-service orientation.
Problem-solving and coordi
📌 Help Desk Executive (Hyderabad)
🏢 JLL
📍 Hyderabad