The global hiring revolution is shaping a future where talent can thrive
everywhere, driving innovation and progress on a global scale.

Multiplier is at the forefront of this change. By removing barriers and
simplifying global hiring, we’re creating a level playing field where businesses
and individuals – (like you) – can compete, grow, and succeed, regardless of
geography.

Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+
countries, quickly and compliantly. Our mission is to build a world without
limits, where ambitious businesses can look beyond borders to build their global
dream teams. Our unified employment platform, complete with world-class EOR, AOR
and Global Payroll products, means it has never been easier to seize the global
hiring opportunity.

We’re backed by some of the best in the business, (Sequoia, DST, and Tiger
Global), are led by industry-leading experts, scaling rapid, and seeking
brilliant like-minded enthusiasts to join our team. The future is borderless.
Let’s build it together.





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JOB OVERVIEW

We are looking for a Customer Support Quality Manager to own and elevate the
quality, consistency, and effectiveness of our customer support interactions.
This role sits within Support Operations and is responsible for defining quality
standards, running quality assurance programs, and building training frameworks
that continuously improve frontline performance.

You will work closely with Support Leaders, Team Leads, Product, Customer
Success, and Operations to ensure support teams are well-trained,
customer-centric, and aligned with product and process changes.

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WHAT YOU’LL DO

QUALITY STRATEGY & EXECUTION

* Define and own the support quality framework, including evaluation criteria,
scorecards, and audit processes.

* Conduct regular quality reviews across cha

📌 (Support ops) Customer Support Quality Manager (Pune)
🏢 Benefit Ops
📍 Pune