Role overview & Key responsibilities:

As a Customer Success Renewals Executive, you will be responsible for managing contract renewals, maintaining client satisfaction, and ensuring seamless continuity of services. You will play a key role in revenue retention by proactively engaging with our client partners, addressing their needs, and facilitating timely renewals.

Key Responsibilities
Own the renewals lifecycle for assigned clients – from initial outreach to closure.
Track and monitor upcoming contract expiries using CRM and internal tools.
Collaborate with the sales, finance, and operations teams to align pricing, timelines, and service expectations.
Send timely renewal communication and follow-ups via emails, calls, and meetings.
Address client queries, concerns, or escalations related to the renewal process.
Coordinate with documentation, invoicing, and legal teams for smooth PO and agreement processing.
Maintain accurate and up-to-date records of renewal statuses and forecasts.
Identify opportunities for service upsell or cross-sell during renewal conversations.




Provide inputs for client retention strategies based on feedback and insights.

Requirements
What we're looking for:
Bachelor’s degree in Business, Sales, Marketing, or a related field.
1–2 years of experience in client servicing, account management, or renewals .
Solid communication and relationship management skills.
Proficiency in Microsoft Office, Excel, and CRM tools.
Highly organized with a proactive and detail-oriented approach.
Ability to multitask and work under tight deadlines in a fast-paced environment.
A customer-first mindset with a problem-solving attitude
Culture Fit: Must align with PadCare’s values – Integrity, Entrepreneurship, Collaboration, Customer-First, Innovation.
Work Mode: Full-time; based in Pune

Benefits
Why join us:
Compensation: Competitive salary in line with industry standards.
Growth Path: Opportunity to scale into Customer Success Lead and beyond as PadCare expand

📌 Customer Success Renewals Associate (India)
🏢 PadCare Labs
📍 India