Senior Technical Support Engineer – SIEM / UEBA
Seeking an experienced Technical Support Engineer to provide advanced support for enterprise
Investigate alerts, correlation rules, behavioral analytics, and risk-scoring models to identify
Ensure thorough case ownership, quality handovers, and accurate customer
communications across shifts.

Required Skills & Experience
● 5+ years of experience in Technical Support, Security Operations, NOC, or L2/L3 Enterprise
Solid understanding of SIEM/UEBA technologies and security operations.
● Hands-on expertise with Linux, Windows Server, TCP/IP, DNS, firewalls, proxies, REST
APIs, and scripting (Python/PowerShell).
● Experience with log analysis, troubleshooting, integrations, and databases
(SQL/Elasticsearch/MongoDB).
● exceptional support experience.




● Strong understanding of support operations, shift handovers, case management, SLAs,
5 working days followed by 2 days off, based on shift schedules.
● Willingness to work weekends, holidays, and on-call rotations as required.

B.Tech in Computer Science, Information Technology, or an equivalent engineering
Experience SIEM platforms.
● Exposure to cloud-native security platforms and security analytics.
● Strong CSAT and customer experience scores
● Effective shift handovers and queue management
● High quality case documentation and knowledge contributions
●

📌 Hiring: Digital Technical Support Engineer (India)
🏢 Gurucul
📍 India