The Director, Restaurant Experience Technology (RET) is responsible for ensuring technology investments deliver measurable value in restaurant operations and customer experience. The role serves as the primary bridge between Restaurant Operations and Technology and owns technology adoption, operational readiness, rollout quality, supportability and continuous improvement.
Key Responsibilities:
Restaurant Technology Experience Strategy
- Define and execute RET strategy
- Act as voice of restaurant operations within IT
- Develop adoption and operational excellence roadmaps from technology perspective
Restaurant Journey & Experience Design
- Collaborate with Product Team to synchronize their software journey and roadmap with in-store operational issues
- Optimize in-store hardware placements for maximum impact
- Reduce technology related operational friction points
Technology Rollout & Operational Readiness
- Lead pilots and deployment readiness
- Drive training and adoption of technology with Operations Excellence team
- Establish rollout governance
Operations Engineering & Continuous Improvement (along with Operations Excellence Team)
- Apply Industrial Engineering principles jointly
- Lead process optimization and throughput improvement
- Use Lean and Six Sigma methodologies
Technology Operations & Service Excellence
- Improve service reliability
- Lead root cause analysis and service reviews
- Drive operational governance
Business Partnership & Adoption Leadership
- Partner with Operations leaders
- Maintain field feedback loops
- Lead change management efforts
Technology Scope
- POS
- Self Order Kiosks
- Kitchen Display Systems
- Drive-Thru Technologies
- Digital Menu Boards
- Payment Systems
- Workforce Management
- Restaurant Mobility Platforms
- AI-enabled Restaurant Technologies
Qualifications
- Bachelor's degree in IT, Industrial Engineering, Operations Management, Engineering, Computer Science or related field. MBA preferred.
- 10+ yea
📌 Director - Restaurant Experience Technology (Relocation to India) (Belagavi)
🏢 Americana Restaurants
📍 Belagavi
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