Job Description

Essential Qualifications

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• 6+ years in client support, customer success, or client services — with at least 3 years

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managing a team

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• Experience leading support operations in a complex, data-intensive workplace where answer

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quality matters more than speed — financial data, SaaS platforms, research services, or capital

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markets technology preferred

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• Demonstrated ability to improve CSAT, reduce resolution times, and scale support operations

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without sacrificing quality

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• Strong data fluency — comfortable pulling support metrics, building reports, identifying trends,

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and presenting findings clearly to leadership

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• Excellent written and verbal communication skills across audiences from end users to senior

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stakeholders

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• Experience managing distributed or offshore team members; specific history of retaining and

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growing talent to address complex and product related inquiries

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- Familiarity with Salesforce or equivalent case management systems
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- Background in commercial real estate, financial data, or institutional SaaS is a plus — not a
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requirement

📌 Assistant Manager-Client Support (Thoothukudi)
🏢 Straive
📍 Thoothukudi