Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role and Team
We are looking for a hands-on Senior Platform Software Engineer who enjoys solving complex problems in high-scale, highly available distributed systems.

As a key member of our Platform Services team, you will build, operate, and continuously improve the shared platforms that power our engineering organization.



Our team manages hundreds of production and non-production instances across a broad technology portfolio, providing reliable, scalable, and secure services to multiple engineering teams.

Our ecosystem includes Kafka, Redis, Elasticsearch, Spark, Airflow, MongoDB, ClickHouse, Trino, Flink, Hadoop, Cassandra, KVRocks, and SnapLogic.

We value solid platform and distributed-systems fundamentals, the ability to operate complex systems in production, and the curiosity to develop expertise across multiple technologies.
This role is based remotely in Pune. Candidates for this position are required to reside within the Pune metropolitan area. Relocation support is not available at this time.

Responsibilities

Own and operate highly available distributed platforms, ensuring reliability, scalability, performance, security, and operational readiness.
Troubleshoot complex production issues, lead incident response and root-cause analysis, and drive sys

📌 Senior Platform Software Engineer, Platform Services (Pune)
🏢 Medallia
📍 Pune