The York Online Support Team is a specialist team in the Student Education and Experience directorate and is dedicated to supporting the c.2800 students on the University’s York Online programmes. We are a friendly and supportive team who are committed to excellence and collaborative working. We work in a quick-moving environment delivering services to large numbers of students, from all over the world and a variety of backgrounds.
Role
The Student Success Coordinator (York Online) will manage the Student Success Advisers, dedicated to supporting and advising students on their learning journey through our 100% online programmes.
You will coordinate the provision of student retention and success strategies across an intensive operational cycle, ensuring the delivery of exceptional customer-focussed standards and a welcoming and professional service.
Working closely with the Operations Manager, you will develop the Student Success Advisers into a proactive, student-centred and empathetic service, working with students to identify and remove barriers to learning. Your team will act as the first point of contact for student queries, providing advice and signposting to further support.
This is a hands-on role for someone who genuinely cares about people. You will ensure your team is passionate about student success and providing excellent customer service. You will enjoy solving problems and delivering interventions that work, as well as supporting your team in their own development.
Skills, Experience & Qualification Needed
Ability to provide detailed advice and guidance on specialist d
📌 Student Success Coordinator, York Online Support Team (Wangoi)
🏢 University of York Computer Science
📍 Wangoi
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