Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy advantages, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

Independently manage a team of associates supporting 24/7-member service chat for HBA Digital in CST
Drive fulfillment of performance metrics and ensure SLA adherence
Monitor and report team performance; implement incentive programs
Build and maintain an effective team workplace and strong relationships with internal stakeholders
Identify process improvement opportunities and lead initiatives for efficiency
Manage attrition, shrinkage, and early warning systems effectively




Conduct training needs analysis, deliver and facilitate training sessions
Provide updates to leadership on team performance and training outcomes
Ensure compliance with HIPAA and company code of conduct
Analyze error trends and develop plans for defect reduction
Handle administrative responsibilities and sensitive information appropriately
Comply with company policies, directives, and flexibility requirements including rotational shifts
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business setting). The Company may adopt, vary or

📌 Assistant Manager (Hyderabad)
🏢 Optum India
📍 Hyderabad