About Palmonas
Palmonas is one of India's fastest-growing demi-fine jewellery D2C brands, founded in 2022 by Amol Patwari and Pallavi Mohadikar, with actor Shraddha Kapoor as co-founder. Known for its 18k gold vermeil, tarnish-proof, hypoallergenic jewellery, Palmonas has delivered over 6.5 lakh orders and raised ₹55 crore in Series A funding led by Vertex Ventures SEAI. The brand is now scaling aggressively — targeting 100+ recent offline stores over the next year alongside continued e-commerce growth and international expansion. As order volumes, SKU complexity, and channels (online, quick-commerce, offline retail) multiply, Palmonas is building a Control Tower function to give leadership real-time, data-driven visibility and control over the end-to-end order-to-delivery lifecycle.

Role Summary
The Head / Deputy General Manager – Control Tower will own the design, build-out, and day-to-day running of Palmonas's operations Control Tower — the central nervous system that monitors orders, inventory, logistics, vendor SLAs,



and customer experience metrics across all channels in real time. This is a hybrid role combining hands-on data analysis, dashboarding, and process control with people and stakeholder leadership. The ideal candidate is equally comfortable writing a SQL query, building a Power BI dashboard, and presenting an escalation-and-resolution plan to the leadership team.

Key Responsibilities
Control Tower Design & Operations
Build and own the Control Tower framework — real-time monitoring of order lifecycle, fulfillment SLAs, courier/logistics performance, inventory health, and returns/RTO across D2C, marketplaces, quick-commerce, and offline retail.
Define and track the key operational KPIs (on-time dispatch, delivery TAT, NDR/RTO %, inventory accuracy, stock-outs, fill rate, first-response and resolution time) and set alert thresholds for proactive issue detection.
Run daily/weekly control rooms to flag anomalies, bottlenecks, and SLA breaches, and drive ro

📌 Deputy General Manager (India)
🏢 Palmonas
📍 India