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Service Delivery Manager

Location: Bangalore

Role Overview

The Service Delivery Manager is responsible for establishing, operating, and continuously improving Service Level Management for the assigned SAP and ERP application services. The role ensures reliable service delivery, effective lifecycle management, compliance, security, and ongoing alignment with business requirements.

The incumbent will work closely with business stakeholders, internal technology teams, SAP functional teams, infrastructure teams, and external service providers to design sustainable solutions,



manage service performance, and drive continuous improvement across the SAP application landscape. The role includes ownership of service governance, vendor performance, service reporting, incident and problem management, application lifecycle management, and operational readiness.

Key Responsibilities

SAP Application and Functional Service Management

Manage the end-to-end service delivery of SAP applications and related ERP services.
Work with business stakeholders and SAP functional teams to understand business requirements, service expectations, and improvement opportunities.
Ensure that SAP services are designed, transitioned, operated, and retired in line with established service management processes.
Coordinate SAP application enhancements, releases, upgrades, maintenance activities, and improvement initiatives.
Ensure appropriate integration between SAP applications and connected systems

📌 Service Delivery Manager (Bengaluru)
🏢 Merck Group
📍 Bengaluru