Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work workplace, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
Job Summary: -
The Manager – Digital Correspondence serves as a subject matter expert, leading email and general correspondence operations while driving research-based activities such as Web SR, 15-day hold accounts, SR reviews, and dashboard creation for LMN and Core segments. The role involves close collaboration with cross-functional stakeholders to ensure efficient and high-quality service delivery. Additionally,



the manager is responsible for overseeing team performance, including training, mentoring, quality assurance, and reporting, while driving workforce planning, forecasting, and operational efficiency. The position also entails managing performance evaluations, employee development, and compensation recommendations to build a high-performing and motivated team.
Primary Duties and Responsibilities: -
Establishes operational objectives and work plans. Delegates assignments to subordinates.
Develops, modifying, and executes policies and procedures.
Serves as first point of escalation for issues or activities.
Manages and oversees the activities of the Participant Services team with focus on business plan and corporate goals.
Work in partnership with internal departments in sending the requested correspondence to participants.
Provide additional support on any adhoc project or new activities identified for transition

📌 Manager Digital Correspondence (Bengaluru)
🏢 Empower
📍 Bengaluru