We are seeking a Client Relationship Executive who is well-spoken, relationship-driven, and thrives in a high-touch service setting. The ideal candidate has a proven track record in client handling, relationship management, and internal coordination.

This role requires someone who can seamlessly manage client journeys while acting as the vital link between clients and our internal team

Key Responsibilities:

Client Relationship Building

· Welcome and guide new clients through their onboarding journey.
· Build long-term, meaningful relationships rooted in trust, care, and consistency.
· Understand individual client goals.

Team Coordination & Service Integration

· Collaborate closely with internal teams to deliver a unified client experience.
· Coordinate with internal team to ensure client expectations.
· Ensure timely updates, work alignment, and seamless execution across departments.
· Act as the central coordinator between client expectations and team delivery .
· Translate client feedback, concerns, and progress updates clearly to the relevant internal
experts.





Client Retention, Upselling & Experience Management
· Maintain high engagement and satisfaction by staying proactive, empathetic, and
solution-oriented.
· Identify opportunities to recommend additional services based on client goals and work
progress.
· Support client success metrics including retention, renewals, referrals, and overall
satisfaction.

Operational Execution

· Keep client records organized.
· Track PO & WO, manage follow-ups, and resolve service gaps promptly.
· Maintain accurate documentation of client interactions, concerns, feedback, and progress updates.
· Support continuous improvement by sharing insights from client interactions with leadership and
internal teams.
· Ensure smooth communication across Mail, WhatsApp, Google Workspace and other internal systems.
Referrals & Advocacy
· Inspire referrals through exceptional relationship management.
· Encourage satisfied clients

📌 Customer Relationship Management Executive (India)
🏢 rs windtech engineers private
📍 India