We are seeking an Intelligent Process Automation (IPA) Solution Architect to support the transformation of Order-to-Cash (O2C), Billing, Collections, and related business processes across Salesforce, HighRadius, Amazon Bedrock, and other enterprise platforms.
The role will focus on analyzing end-to-end business processes and designing scalable automation solutions leveraging AI Agents, Generative AI, workflow automation, business rules, system integrations, and human-in-the-loop controls. This individual will partner with business stakeholders, product teams, and technology organizations to identify automation opportunities and define future-state operating models.
Key Responsibilities
Assess current-state processes and identify automation, AI, and workflow optimization opportunities.
Design end-to-end automation solutions across Salesforce, HighRadius, Bedrock, ERP, and related systems.
Define future-state process architectures incorporating AI agents, workflow orchestration, business rules, and approval workflows.
Evaluate the appropriate use of GenAI, AI Agents, RPA, APIs,



and automation platforms for business scenarios.
Lead process discovery and automation workshops with business and technology stakeholders.
Create process maps, automation blueprints, solution designs, and operating models.
Collaborate with product, engineering, and platform teams to translate business requirements into scalable solutions.
Define governance, exception handling, auditability, compliance, and control requirements.
Establish automation KPIs, value realization metrics, and transformation roadmaps.
Required Qualifications
Bachelor’s degree in engineering, Technology, Business, or equivalent.
8-12+ years of experience in Business Process Transformation, Solution Architecture, Intelligent Automation, or related roles.
Experience in Order-to-Cash, Billing, Collections, Finance Operations, or Shared Services processes.
Robust knowledge of intelligent automation, workflow orchestration,

📌 Intelligent Process Automation Solution Architect (Mumbai)
🏢 Crisil
📍 Mumbai