Job Description - Digital Adoption Specialist

Overview: We are seeking a skilled and dynamic Digital Adoption Specialist who will be
responsible for driving the successful adoption of the Whatfix product with our clients. The
ideal candidate will combine a deep understanding of this platform with excellent
communication skills to ensure effective delivery and support.

In this role, you will:
● Work with our global customers to identify their target audiences' training needs,
acquire an understanding of customer applications and processes to derive actionable
insights and use cases to improve digital adoption
● Manage numerous projects, initiatives, and engagements concurrently
● Help develop standards and guidelines to ensure consistency in deliverables across
projects and be compliant throughout
● Collaborate with cross-functional teams to deliver innovative solutions and bring
process efficiency to our customers
● Consult, Ideate, and propose optimal digital adoption solutions to our customers using
the Whatfix Product Ecosystem
● Review, analyze,



and optimize solutions to increase digital adoption usage by end-users

Required Expertise
● 2 to 6 years of experience in any of the following domains -Business Analyst, Product Owner, Project Coordinators, Instructional Design,
Technical Writing, Customer Success, Account Management and Software
Development
● Excellent communication and interpersonal skills, with ability to build relationships
with multinational stakeholders, understand the purpose of various customer business
and enterprise applications, processes, and user personas.
● Have a solid learning appetite to become an expert on Whatfix Products through our
Certification Programs In-depth knowledge and proficiency in Salesforce platform,
including configuration, implementation, and troubleshooting
● Comfortable working in a dynamic and evolving environment with an inclination to
solve issues, bottlenecks and problems with an analytical mindset
● Bachelor'

📌 Digital Adoption Specialist/Consultant (Bengaluru)
🏢 InfoBeans
📍 Bengaluru