FyneHand has been mandated to hire a Zonal Director for a leading group of hospitals. The job is based in Gurugram / NCR or relevant zone

Role Purpose: The Zonal Director will provide strategic and operational leadership across multiple hospitals/units within the assigned zone, driving business growth, profitability, operational excellence, patient experience and clinical collaboration.

The role will be responsible for ensuring that individual hospitals operate as high-performing, integrated businesses while maintaining standards of clinical excellence, quality and patient-centric care.

Key Responsibilities

1. Zonal Business & P&L; Leadership
- Own overall revenue, profitability and business performance across the zone
- Drive growth through improved capacity utilization, specialty performance, new services and market development
- Monitor key metrics including revenue, EBITDA, occupancy, ARPOB, ALOS and specialty-wise performance
- Identify opportunities for cost optimization and operational efficiencies

2. Hospital Operations




- Provide strategic oversight to the operations of hospitals/units within the zone
- Ensure consistent operating standards, processes, governance and performance across units
- Improve patient flow, capacity utilization, productivity and service delivery
- Establish performance dashboards and regular business reviews

3. Clinical & Doctor Engagement
- Build solid relationships with senior clinicians and medical leadership
- Partner with clinical teams to drive specialty growth, doctor productivity and patient volumes
- Facilitate collaboration across hospitals and specialties
- Ensure operational decisions support clinical excellence and patient outcomes

4. Patient Experience & Quality
- Drive consistent standards of patient experience and service excellence across the zone
- Monitor NPS, patient satisfaction and complaint resolution
- Ensure adherence to quality, patient-safety, regulatory and accreditation standards

5. Strategic Grow

📌 Zone Director (Gurugram)
🏢 FyneHand
📍 Gurugram