Role Summary:

Collections Specialist is responsible for managing and recovering outstanding receivables across business customers, commercial borrowers, and corporate/charge card accounts. This role requires strong verbal and written communication, solid negotiation skills, familiarity with US collections laws and commercial lending and charge-card practices, and the ability to manage a diverse portfolio of accounts to minimize credit loss while preserving customer relationships

Key Responsibilities:
- Manage a portfolio of commercial accounts, business entity receivables, charge/corporate card accounts, and commercial loans.
- Conduct end-to-end collections activities: outreach (email, phone, portal messages), negotiation of payment arrangements, settlement discussions, chargeback resolution, and escalation when necessary. Review account histories, cardholder agreements, merchant statements, invoices, credit agreements, and payment records to determine obligations and appropriate collection strategies.




- Prepare and send qualified collection correspondence and payment demand notices; draft clear, grammatically correct emails and letters to customers, cardholders, internal stakeholders, and external counsel.
- Investigate disputed card transactions, First-Party and Third-Party chargebacks, suspected fraud or ATO issues, and coordinate with Fraud/Operations teams.
- Coordinate with underwriting, billing, credit, legal, card operations, and account management teams on disputed balances, reconciliations, workout plans, and UCC filings.
- Execute skip-tracing, business entity and cardholder verification, and research into corporate ownership and contact information using internal systems, public records and third party applications.
- Maintain accurate case notes, payment plans, reconciliations, and documentation in the collections system to ensure auditability and compliance.
- Escalate high-risk or legally sensitive accounts to Legal or Senior Collections for rec

📌 Analyst - Collections Specialist (Nashik)
🏢 bluCognition
📍 Nashik