Responsibilities

Customer Interaction:

Call customers to assist them in completing their profiles on the platform.
Address and resolve customer queries through phone, email, and online chat.
Provide information about Shaadi.com products and services to potential and existing members.

Issue Resolution

Assist customers with complaints and issues, ensuring a satisfactory resolution.
Maintain customer satisfaction by providing timely and effective solutions.

Product And Service Explanation

Call members to explain the benefits and features of Shaadi.com, including the advantages of premium services.

Profile Management

Guide customers through the steps of profile completion, ensuring their profiles are accurate and up to date.

Customer Relationship Management

Develop and maintain a valuable relationship with customers to encourage long-term engagement.

Documentation

Keep accurate records of customer interactions, queries, and resolutions in the system.
Update customer details and follow up on open issues as necessary.

Skills: Zoho, Excel, Sales Force, Microsoft Office, Sales, Crm

Experience: 2.00-6.00 Years

📌 Customer Relations Officer (India)
🏢 Cvali
📍 India