Role Summary

Responsible for establishing and leading the Global Shared Services function in India, supporting Finance, Human Resources, Marketing and other corporate functions. The role will build a scalable operating model, lead global process transitions, establish governance and service standards, and drive standardization, automation, efficiency and high-quality service delivery. The role will partner with global functional leaders and senior stakeholders to build a high performing and scalable GSS organization.

GSS Set-up & Operating Model
- Establish and scale the India Global Shared Services Centre across Finance, HR, Marketing and other corporate functions.
- Define the operating model, scope, governance, organization structure and service delivery framework.

Transition & Process Migration
- Lead transition of processes from global/offshore locations, ensuring effective knowledge transfer, stabilization and business continuity.
- Identify opportunities for centralization, standardization and consolidation.

Service Delivery & Governance
- Establish SLAs, KPIs,



controls and governance mechanisms to ensure consistent, high-quality service delivery.
- Monitor performance, productivity, quality, capacity and stakeholder satisfaction.

Process Improvement & Automation
- Drive process standardization, continuous improvement, cost optimization and automation across functions.
- Leverage technology and digital solutions to improve efficiency and scalability.

Stakeholder Management
- Partner with global functional leaders and senior stakeholders to align GSS services with business requirements.
- Ensure buy-in of structure build-out during transition and final execution stage
- Act as the key interface between the India GSS and global teams.

People & Organization
- Build and lead a high-performing, scalable GSS organization through effective hiring, capability building, performance management and succession planning.
- Foster a culture of service excellence, ac

📌 Head - Global Shared Services (Noida)
🏢 RLG Systems India Private
📍 Noida