We are seeking a detail-oriented and customer-focused Promotional Products Customer Service Representative & Order Coordinator to support client orders from initial approval through production and delivery.
/n
This role is suited to someone with hands-on experience in the promotional products or branded merchandise industry who understands supplier workflows, order coordination, production requirements, and client communication.
/n
You will coordinate between clients, account executives, graphic designers, suppliers, decorators, and internal teams to ensure orders are accurate, approvals are completed on time, and delivery commitments are properly managed.
/n
The successful candidate will be comfortable managing multiple orders simultaneously, maintaining accurate records, following up proactively, and resolving production, inventory, and shipping issues before they affect client commitments.
Key Qualifications /n
/n
- At least 2 years of experience in customer service, order coordination, order management,
or a similar role within the promotional products or branded merchandise industry.
/n
- Hands-on experience managing orders from approval through production and delivery.
/n
- Robust understanding of promotional product supplier and production workflows.
/n
- Experience working with promotional product orders, suppliers, decorators, or branded merchandise.
/n
- Knowledge of common decoration methods, including:
/n
- Screen printing
/n
- Embroidery
/n
- Laser engraving
/n
- Heat transfer
/n
- Strong computer and data-entry skills.
/n
- Excellent attention to detail when reviewing:
/n
- Product SKUs
/n
- Quantities
/n
- Pricing
/n
- Artwork proofs
/n
- Shipping information
/n
- Supplier confirmations
/n
- Strong organizational skills and ability to manage multiple orders and deadlines.
/n
- Excellent written and verbal English communication skills.
/n
- Strong customer service and relationship-management skills.
/n
- Abil