Quality analyst (Maharashtra)

Quality analyst (Maharashtra)

06 Sep
|
Anonymous
|
Maharashtra

06 Sep

Anonymous

Maharashtra

Key Responsibilities: -
Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameter s Provide constructive feedback and coaching to agents to improve performanc e Identify gaps in communication, process adherence and customer handlin g Prepare and maintain quality reports, dashboards and analysis for leadershi p Support process improvement initiatives to drive customer satisfaction CSAT, NPS and FC R
Qualification require
d: Graduate in any str eam Minimum 1-3 years of exp as a quality analyst in domestic real estate proc ess

📌 Quality analyst (Maharashtra)
🏢 Anonymous
📍 Maharashtra

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