Customer Experience Executive – Voice
Location: Chennai | Experience: 1–3 Years

About Wenova Brands
Wenova Brands is a growing multi-brand consumer company building purpose-driven brands in nutrition and snacking.
Our portfolio includes Kiddikind, a pediatric nutrition brand, and Chewboo, our upcoming healthy snacking brand. We’re focused on creating products and experiences that genuinely solve consumer needs.

The Role
We’re looking for a Customer Experience Executive who enjoys speaking with people, solving problems and making sure every customer interaction leaves a positive impression.
You’ll be the voice of our brands, handling customer queries, resolving concerns and ensuring a smooth customer experience across every interaction.

What You’ll Do
Handle inbound and outbound customer calls professionally.
Understand customer concerns and provide quick, accurate and empathetic resolutions.
Handle queries related to orders, products, payments, delivery, returns and complaints.
Follow up on unresolved issues and ensure timely closure.




Maintain accurate records of customer interactions and feedback.
Identify recurring customer issues and share insights with internal teams.
Work closely with E-commerce, Operations and other teams to resolve customer concerns.
Help improve customer satisfaction and overall experience.

What We’re Looking For
1–3 years of experience in Customer Experience / Customer Support / Telecalling / BPO.
Excellent spoken English and communication skills.
Comfortable handling customer calls and difficult conversations.
Patient, empathetic and solution-oriented.
Valuable problem-solving and follow-up skills.
Comfortable using CRM / ticketing systems and basic MS Office/Google Workspace.
Knowledge of Tamil, Hindi or other regional languages is an added advantage.
Someone who genuinely enjoys helping customers and solving problems.

Why Join Us?
Be part of a growing consumer company where customer experience is not just a support function, it’s a key

📌 Customer Experience Executive (Chennai)
🏢 Wenova Brands
📍 Chennai