Job DescriptionWe're Hiring | Student Advisor – Bangalore
NAre you passionate about student counselling, academic support, and customer success? Join a leading Online Education organization and help students successfully navigate their academic journey.
NLocation: Bangalore
NRole: Academic Advisor
NExperience: 2–6 Years in Academics / Student Counselling
NQualification: Post-Graduation in Management, Commerce, Journalism, Computer Applications, IT or related streams
NKey Responsibilities
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- Act as the first point of contact for students and address academic & administrative queries. N
- Coordinate between students and university departments. N
- Track students' academic progress, submissions, and course requirements. N
- Handle Inbound & Outbound calls, emails, and chats. N
- Support students with semester and subject-related queries. N
- Ensure timely completion of academic requirements. N
- Drive student satisfaction, re-registration, and program completion. N
- Identify and escalate priority issues while ensuring timely resolution. N
- Maintain MIS, reports, and student records using Excel & PPT. N
- Work closely with internal teams, faculty, and SMEs. N
nWhat We're LookingFor
NStrong verbal, written & listening communication
NStudent counselling / academic process experience
NProblem-solving & interpersonal skills
NKnowledge of CRM / ticketing systems
NGood Excel & reporting skills
NAbility to multitask and work under pressure
NWillingness to work on weekends on a rotational basis