We are hiring a Senior Ticketing Executive / Ticketing Head with solid hands-on experience in international air ticketing.
This role requires deep expertise in Amadeus, excellent handling of reissues, refunds, and the ability to work calmly under pressure.

⚠️ This is not an airline BPO or call-center role.

Key Responsibilities

Handle international air ticketing end-to-end on Amadeus
Manage reissues, cancellations, refunds, and urgent fare changes
Work with consolidators, NDC platforms, and portal-based issuance
Queue PNRs and coordinate multiple files efficiently
Manage group bookings and special fare cases
Handle high volumes while maintaining accuracy
Take complete ownership of ticketing operations
Guide junior team members when required

Mandatory Requirements





✔ 2–7+ years of travel agency ticketing experience
✔ Very strong Amadeus knowledge
✔ International ticketing experience (mandatory)
✔ Comfortable with reissues, refunds & pressure situations
✔ Experience with consolidators / NDC portals
✔Strong Ownership mindset & accountability

Good to Have

Group booking coordination experience
Experience mentoring or guiding juniors

Profiles We Will NOT Consider

❌ Airline BPO / call-center backgrounds
❌ Less than 2 years of agency ticketing experience
❌ Only domestic ticketing profiles
❌ Frequent job changes
❌ Discomfort with reissues, refunds or pressure

📌 Senior Ticketing Executive (Bengaluru)
🏢 Travenza Holidays
📍 Bengaluru