Location: On Site-Rajouri Garden
Employment Type: Full time
Industry: Healthtech

About the Role:
We are looking for a proactive, empathetic, and solution-oriented Sales operations- Customer Support Executive to join our growing team. In this role, you will be the first point of contact for our customers—helping them resolve issues, answering questions, and ensuring they have an exceptional experience with our products and services.

Key Responsibilities:
Respond to customer inquiries via email, phone, chat in a timely and professional manner
Identify customer needs and provide accurate, valid, and complete information
Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and selecting the best solution
Maintain records of customer interactions and follow up to ensure resolution
Collaborate with internal teams to escalate and solve more complex issues




Stay updated on product knowledge and company policies
Contribute to customer success initiatives and continuous improvement efforts

Qualifications
Previous experience in customer service or a similar role (preferred but not required)
Excellent communication and active-listening skills
Strong problem-solving abilities and patience in challenging situations
Ability to multitask, prioritize, and manage time effectively
Comfortable using CRM systems, support tools, and technology
A positive attitude and a passion for helping people

What We Offer
Competitive salary and performance-based incentives
Training and professional development opportunities
Friendly, supportive team environment

📌 Customer Support Executive – Sales Operations (India)
🏢 RxMen
📍 India