Position: Vice President Operations

Department: Operations

Reporting To: COO (Chief Operations Officer)

Location: Bangalore/Kolkata

Employment Type: Full-Time

About the Role: We are looking for a energetic and result-oriented Vice President Operations to lead and strengthen the organization's end-to-end operational excellence across all business locations. The incumbent will be responsible for driving operational efficiency, optimizing supply chain and service operations, ensuring profitability, implementing standardized processes, and building a high-performance operations culture. The role requires strategic thinking combined with strong execution capabilities to enhance customer satisfaction, improve service quality, reduce operational costs, and support business scalability.

Key Responsibilities:

Operations Management:
- Lead and oversee day-to-day operations across all hubs and business units.
- Ensure seamless execution of operational activities while maintaining service quality and efficiency.
- Drive operational performance through effective planning, monitoring,



and execution.
- Develop operational strategies aligned with organizational growth objectives.

Supply Chain Management:
- Oversee end-to-end supply chain operations, including procurement coordination, inventory management, warehousing, logistics, and distribution.
- Ensure optimum stock availability across hubs to meet market demand without excess inventory.
- Monitor inventory movement, replenishment planning, and stock accuracy.
- Improve supply chain visibility and efficiency.

Service Operations:
- Ensure timely completion of service requests within defined Turnaround Time (TAT).
- Improve customer satisfaction by maintaining high service standards.
- Monitor service KPIs and implement corrective actions wherever required.
- Establish service excellence standards across all operational locations.

Standard Operating Procedures (SOPs):
- Design, implement, and continuously improve Standard

📌 Vice President (Bengaluru)
🏢 Pointo
📍 Bengaluru