Job Description Job Title: Executive - Medical Coordinator
N Location: Sector - 14, Gurugram
N Experience: 0-2 Years
N Working Days: 6 Shift & Week-off: Rotational
N Qualifications: BDS, BAMS, BHMS, BUMS, PharmD, BPT, MPT
N n Position Overview:
NAt HexaHealth , we are hiring an Executive – Medical Coordinator to manage patient interactions as part of our partnership with Narayana Health. This is a call-center based role involving both inbound and outbound calls, where you will guide patients through their surgical journey.
NThe role covers two segments:
N● High-End Surgeries : Cases like cardiac (bypass), cancer, etc.
N● Post-Op / OPD Conversions : Follow-ups and converting consultations into surgeries.
N n Key Responsibilities:
N● Patient Coordination: Act as the primary point of contact, guiding patients through their treatment journey with transparent and empathetic communication.
N● Consultation Management: Schedule and coordinate appointments, diagnostics, and hospital visits with doctors and facilities under Narayana Health.




N● Medical Case Handling: Understand patient requirements and align them with the appropriate department, doctor, or treatment plan.
N● Pre & Post-Surgery Support: Assist with pre-surgery preparations and ensure timely post-operative follow-ups and care coordination.
N● Inbound & Outbound Calls: Manage patient interactions for follow-ups, updates, and overall case coordination.
N● CRM & Coordination: Maintain accurate patient records and collaborate with hospital teams and internal stakeholders for seamless case management.
N n Skills we seek:
N● Communication & Patient Handling : Strong verbal skills with a patient-first, empathetic approach.
N● Coordination & Multitasking : Ability to manage multiple cases, schedules, and follow-ups efficiently in a fast-paced environment.
N● Basic Medical & Tech Understanding : Familiarity with medical terminology along with comfort using CRM tools and systems.
N

📌 Medical Coordinator (India)
🏢 HexaHealth
📍 India