Act as the primary interface between business stakeholders and the automation delivery team throughout the project lifecycle.
- Drive the automation intake and governance process for recent demand.
- Partner with business unit leads, operations teams, and process owners to understand pain points, workflows, and inefficiencies.
- Conduct process discovery sessions/workshops to identify high-value automation candidates.
- Build and maintain a qualified automation opportunity pipeline; prioritize based on ROI, complexity, feasibility, and business impact.
- Work with Automation Architects/Developers to ensure solution design aligns with business requirements
- Support change impact assessments and change management activities for automated processes.