Department: Customer Relationship Management (CRM)
Location: Bengaluru, Karnataka
Reports To: CEO
Experience: Minimum 5 years, with at least 3 years in a CRM, customer experience, or dealer-relations leadership role
Qualification: Bachelor’s degree in marketing, Business Administration, Information Technology, or
Preferred: MBA in a related field

About KisanKraft: KisanKraft Limited is a Bengaluru-headquartered agricultural equipment and power tools company, serving farmers across India through a dealer network of 5,000+ and exporting to 16+ countries worldwide. Our 46-acre manufacturing facility in Nellore anchors a business built on reliability, innovation, and farmer-first thinking.
As we scale our reach and deepen our farmer and dealer relationships, we are looking for a CRM Manager to lead the systems, processes, and people that keep our customers and channel partners at the center of everything we do.

Role Summary
The CRM Manager owns the development, execution,



and continuous refinement of KisanKraft's multi-channel Customer and Dealer Relationship Management function — from lead management and complaint resolution to loyalty, retention, and dealer-engagement programs.
This is a hands-on, cross-functional role that requires strong project management, process discipline, data fluency, and the ability to work closely with Sales, IT, Branding, and Product teams to ensure every farmer and dealer interaction reflects KisanKraft's standards of trust and service.
You will need to set an example to other members of the CRM team.

What We're Looking For
• Solid project management and organizational skills, with the ability to juggle multiple CRM workstreams simultaneously.
• Comfort with CRM tools, dealer/customer databases, and basic data analysis; exposure to web/app analytics is a plus.
• Excellent written and verbal communication skills; multilingual ability (including regional Indian languages, Hindi, and English) is a strong advantage.
• A process-oriented, f

📌 Customer Relationship Management Manager (Bengaluru)
🏢 KisanKraft
📍 Bengaluru