Role Description The Receptionist – Gurugram is a full-time, on-site role responsible for welcoming patients, managing front-desk operations, and ensuring a smooth, professional experience at the clinic. Key day-to-day tasks include greeting visitors, answering phone calls, scheduling and confirming appointments, and maintaining accurate patient registration and records. The role involves coordinating with clinical staff, handling inquiries, guiding patients through basic processes (check-in, billing desk, follow-up bookings), and supporting administrative tasks such as filing, data entry, and document organization. The Receptionist also helps manage waiting areas, monitors patient flow, and upholds high standards of service and confidentiality in line with Painflame’s patient-first approach.
Qualifications
Strong receptionist and front-desk skills, including Receptionist Duties and basic Clerical Skills.
Excellent Communication abilities,



both in-person and over the phone, with explicit, polite, and professional Phone Etiquette.
Demonstrated Customer Service skills, with a patient-focused approach and the ability to handle queries and concerns calmly.
Comfort using computers and clinic management software for scheduling, data entry, and record-keeping.
Ability to stay organized, manage multiple tasks, and maintain accuracy in a busy clinical environment.
Prior experience in a healthcare or clinic reception role is preferred but not mandatory.
Minimum educational qualification: high school diploma; further training in administration or hospitality is an advantage.
Professional demeanor, reliability, and willingness to work clinic hours, including weekends if required.

📌 Receptionist - Gurugram
🏢 Painflame Clinic
📍 Gurugram