We are looking for a proactive and result-driven Retention Manager who can manage customer relationships, ensure timely payment collections, reduce churn, and enhance customer satisfaction in the international (USA) market.

Key Responsibilities
• Ensure timely payment collection from existing customers
• Build strong relationships and improve customer retention
• Identify churn risks and take preventive actions
• Handle objections to reduce cancellations and refunds
• Coordinate with sales, operations, and academic teams
• Maintain CRM records and customer interaction data
• Follow up for renewals, upgrades, and continued engagement
• Ensure a smooth and positive customer journey

Eligibility
• Experience in Customer Retention / Customer Success / International Sales
• EdTech or International Process experience preferred
• Solid communication and negotiation skills
• Comfortable working in night shift (USA market)
• Immediate joiners preferred

📌 Customer Relationship Management Specialist (Kolkata)
🏢 Connect2Learn
📍 Kolkata