What You'll Do

Own and manage the end-to-end onboarding process for new customers, ensuring timely and successful product implementations.
Partner closely with Sales and Product teams to ensure smooth handoff and alignment of expectations.
Develop and maintain onboarding playbooks and best practices to deliver exceptional client experiences.
Build deep relationships with clients, act as their trusted advisor, and ensure their needs are met during onboarding.
Monitor onboarding progress, identify bottlenecks, and proactively resolve challenges to keep clients on track.
Leverage data and customer feedback to improve onboarding processes and customer outcomes.
Conduct onboarding sessions via video calls, chat, and email, ensuring clarity and alignment at every step.
Collaborate cross-functionally to ensure customer feedback informs product and process improvements.

What We're Looking For





3-5 years of experience in customer onboarding, customer success, or client services roles (preferably in SaaS or tech-driven environments).
Proven track record of managing multiple client onboarding projects simultaneously with a high level of customer satisfaction.
Excellent verbal and written communication skills in English.
Strong problem-solving and conflict-resolution skills with a client-first mindset.
Experience working with CRM tools like HubSpot and support platforms like Freshdesk.
Ability to thrive in a energetic, fast-paced environment and handle complex customer situations with professionalism.
Comfortable working in US shift timings to support global customers.

Skills: Hubspot, Conflict Resolution

Experience: 3.00-4.00 Years

📌 Client Onboarding Manager (Gurugram)
🏢 Cvali
📍 Gurugram