Key Responsibilities

Provide customer support through various channels (calls, emails, chats) in English, Hindi, and Kannada.
Address and resolve customer queries and complaints efficiently and professionally.
Assist in troubleshooting product or service-related issues.
Ensure a high level of customer satisfaction through effective communication and problem-solving.
Maintain detailed records of customer interactions, feedback, and resolutions.
Follow up with customers to ensure resolution and satisfaction.
Contribute to improving support processes and enhancing customer experience.

What You Should Have:

Experience: Minimum 1 year in Customer Support or a similar role.
Languages: Fluency in English, Hindi, and Kannada (mandatory).
Qualifications: 12th Pass or Graduate.

Skills

Robust communication skills (written and verbal).
Confidence in handling customer queries and complaints.
Problem-solving and troubleshooting abilities.
Good interpersonal skills.
Ability to work under pressure and manage multiple tasks.

Skills: Zoho, Ms Office, zendesk, Salesforce, Crm

Experience: 1.00-6.00 Years

📌 Customer Support Executive (Bengaluru)
🏢 Cvali
📍 Bengaluru