job Title: Quick Commerce Executive

Location: Bangalore

Department: Operations / E-commerce

Job Summary:We are looking for a proactive and detail-oriented Quick Commerce Executive to manage and streamline end-to-end operations of our quick commerce business. The ideal candidate will ensure efficient order processing, inventory management, vendor coordination, and last-mile delivery to deliver a seamless customer experience.

Key Responsibilities:

1. Operations ManagementOversee daily quick commerce operations including order processing and fulfillment
Ensure timely dispatch and delivery of orders within defined SLAs
Monitor and improve operational efficiency and turnaround time

2. Inventory & Warehouse ManagementMaintain accurate inventory levels across dark stores / warehouses
Coordinate stock replenishment and demand forecasting
Minimize stock-outs and wastage

3. Vendor & Partner CoordinationLiaise with suppliers, delivery partners, and third-party vendors
Ensure smooth procurement and logistics operations
Negotiate and manage vendor performance

4.



Last-Mile Delivery ManagementCoordinate with delivery teams to ensure on-time delivery
Track delivery performance metrics and optimize routes
Resolve delivery-related issues and escalations

5. Customer ExperienceMonitor customer feedback and resolve complaints
Ensure high service quality and customer satisfaction
Work closely with support teams to improve user experience

6. Data & ReportingTrack KPIs such as order fulfillment rate, delivery time, and cancellations
Prepare daily/weekly/monthly reports
Use data insights to drive process improvements
Requirements:Bachelor’s degree in Business, Operations, Logistics, or related field

1–4 years of experience in Quick Commerce / E-commerce / Supply Chain / Logistics
Strong understanding of hyperlocal delivery models

Proficiency in Excel / Google Sheets; knowledge of ERP tools is a plus

Excellent problem-solving and multitasking skills
Ability to work in a quick-pac

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