About the Role

We are looking for a seasoned Design Lead to lead and streamline design functions across our Experience Centres. This role sits at the intersection of design excellence, operations, and customer experience, ensuring high-quality, productive, and scalable design delivery.

Your Key Responsibilities:

Design Operations Management
- Oversee end-to-end design lifecycle from customer brief to final design delivery
- Standardize design workflows across multiple experience centres
- Ensure consistency in design quality, creativity, and practicality

Multi-Centre Design Governance
- Manage design teams across multiple locations
- Implement and monitor design SOPs, templates, and best practices
- Ensure alignment of all centres with brand and design standards

Team Leadership & Capability Building
- Lead, mentor, and manage large design teams (50–100+ designers)
- Hire and onboard top design talent
- Drive continuous training and upskilling programs

Process & Efficiency Optimization
- Improve design turnaround time (TAT) without compromising quality
- Streamline coordination between:





o Design

o Sales

o Execution teams

• Reduce rework and increase first-time-right designs

Performance & Metrics

• Track and improve:

o Design-to-sales conversion rates

o Customer satisfaction (CSAT)

o Design approval timelines

• Use data and feedback to continuously refine processes

Customer Experience & Conversion

• Ensure designs are:

o Customer-centric

o Functional and feasible

o Aligned with budget expectations

• Partner with sales teams to improve conversion through design storytelling

Cross-Functional Collaboration

• Work closely with:

o Operations

o Sales

o Execution / Project teams

• Ensure seamless transition from design → execution

Experience & Education
- Bachelor's degree in Architecture / Interior Design / Civil Engineering
- Advanced certifications or MBA (preferred)
- 12–18+ years of experience in design + operations roles
- Prior experience i

📌 Design Head (Mumbai)
🏢 Bonito Designs
📍 Mumbai