Responsibilities
- Establish team goals, priorities, and delivery roadmaps aligned with business objectives
- Lead, mentor, and develop a multidisciplinary team, driving high performance, capability growth, and effective resource utilization
- Apply Agile principles and actively participate in Agile ceremonies
- Own end-to-end delivery of automation initiatives from requirements and design through deployment and value realization
- Lead the design and implementation of automation solutions to improve operational efficiency and service reliability
- Apply broad technical expertise to mentor and guide teams in developing scalable and effective automation capabilities
- Drive continuous improvement across ITSM platforms and workflows to enhance performance, reduce inefficiencies, and improve resolution outcome
- Design scalable, reusable automation frameworks; establish and enforce development standards and governance to ensure security, reuse, and maintainability
- Project Management including planning of deliverables, resource planning, costing/estimation, risk management,
change request management, project status and reporting.
- Analyze complex operational problems and translate them into innovative automation solutions; apply root-cause analysis and design thinking to solve problems cost-effectively
- Practice and coach the team on problem-solving approaches, code quality standards, and architectural principles; develop solid technical opinions to guide design decisions
- Engage with clients and stakeholders to understand operational challenges; facilitate discovery sessions to identify automation opportunities and build implementation roadmaps
- Ensure seamless collaboration with application teams, engineering, DevOps, and business stakeholders to align priorities and remove blockers
- Present automation outcomes, business benefits, and ROI to leadership and clients; maintain transparency through regular status updates, dependencies, risks, and issues
- Perform
📌 Automation Manager (Pune)
🏢 Ensono
📍 Pune