Job Description
Location: Recent Delhi
n Function: Gifting Concierge & Customer Experience
n Reporting to: Business Head – Gifting & B2B
n Working Days: 6 days a week with a rotational weekly off
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n Step Into the World of Nicobar
nNicobar is a modern, mindful, design-led lifestyle brand from India. We’re reimagining a contemporary Indian way of living, dressing, and looking at the world—rooted in culture, shaped by design, and guided by intention.
nAt Nicobar, we believe in culture as much as commerce, and that how we build is just as important as what we build.
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n About the Role:
nThe Gifting Concierge Lead will own Nicobar’s most personalized and premium gifting experience.
nThis is a customer-facing leadership role for someone who understands that great service is about more than responding to enquiries—it’s about understanding the customer, anticipating their needs, curating thoughtfully, and creating a seamless experience from the first conversation to the final delivery.
nYou will lead the concierge journey end-to-end while also coaching the team,



driving business outcomes, and continuously improving how the service operates.
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n What You’ll Do
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- Own the complete gifting concierge journey—from the first enquiry through recipient profiling, gifting curation, order management, delivery, and follow-up.n
- Lead, mentor, and coach the concierge team while maintaining high standards of service, response time, and customer experience.n
- Personally engage with customers, understand their needs and preferences, and step in to support the team when required.n
- Drive key business metrics including conversion, average order value, revenue, and customer satisfaction .n
- Identify opportunities to improve the customer journey and make the gifting experience more personalized and seamless.n
- Support the development and improvement of SOPs, workflows, and service standards to build a scalable concierge model.n
- Understand how customer behaviour

📌 Gifting Concierge Lead (New Delhi)
🏢 Nicobar Design
📍 New Delhi