Role Name: Business Analyst - GTM (Go-To-Market)

At Kapture CX, we are looking for a Business Analyst in our GTM team

Who are we?

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations.

Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, BigBasket, Meesho, Airtel Payments Bank, and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.

Kapture CX is headquartered in Bangalore, with offices in Mumbai and Delhi/NCR, as well as international offices across the USA, UAE, Singapore, Philippines, and Indonesia.

What is this role all about?

At Kapture CX, our GTM team drives strategic expansion, revenue execution, and operational efficiency across growth and customer-facing functions.



As a Business Analyst - GTM, you will work on high-impact initiatives, taking ownership of projects end-to-end while driving program management and business analytics to optimize Go-To-Market execution.

Rather than managing routine operational tickets, you will lead end-to-end GTM projects, streamline cross-functional programs, leverage data to deliver actionable insights, and build scalable workflows that help leadership make smarter decisions.

Sounds interesting?

Here's a more detailed description of what you will do in this role:

End-to-End Project & Program Management: Own and execute strategic GTM projects from conception to completion, ensuring alignment across cross-functional teams, transparent milestone tracking, and timely delivery.
Business Analytics & Insights: Conduct deep-dive business analytics across GTM data, customer journeys, and operational metrics to deliver dashboards, reports, and insig

📌 Business Analyst (Bengaluru)
🏢 Kapture CX
📍 Bengaluru