As a CCE, you will be the first point of contact for our customers, handling
inbound calls and providing timely and accurate assistance. Your role is crucial
in maintaining strong customer relationships and ensuring their satisfaction.
You will be part of a dynamic team, working collaboratively to achieve our
customer service goals.

RESPONSIBILITIES

* Answer inbound calls promptly and professionally, addressing customer
inquiries and concerns.
* Provide accurate and up-to-date information to customers, ensuring they are
well-informed about our products and services.
* Offer effective solutions and recommendations to resolve customer issues,
aiming for first-call resolution.
* Maintain a friendly and courteous demeanor, ensuring a positive and
empathetic approach to customer interactions.
* Document and update customer records accurately, ensuring a comprehensive and
organized database.
* Collaborate with other teams and departments to ensure a seamless customer
experience, including escalations and follow-ups.




* Stay updated with product knowledge and company policies to provide accurate
information and guidance to customers.
* Actively listen to customer feedback and suggestions, and communicate them to
the relevant teams for improvement.
* Maintain a high level of customer satisfaction by ensuring a quick response
time and efficient issue resolution.

QUALIFICATIONS

* High school diploma or equivalent; relevant certifications in customer
service are preferred.
* 1-2 years of experience in a customer service role, preferably in a call
center environment.
* Excellent communication skills, both verbal and written, with the ability to
articulate complex information clearly.
* Strong active listening skills, with the ability to understand and address
customer needs effectively.
* Proficiency in using computers and customer relationship management (CRM)
systems.
* Ability to work in a fast-paced workplace, manage multiple tasks, and
prioritize effectively.
* Excell

📌 CCE (Lucknow)
🏢 Digitide Solutions
📍 Lucknow