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Job Description: Quality Team Leader – Criminal Verifications
Department: Quality Assurance – Criminal Verifications (Public Records)
Location: Remote
Work Schedule: Monday to Friday (Night Shift)
Reporting To: Quality Manager / Operations Manager
Role Overview
The Quality Team Leader – Criminal Verifications will lead a team of Quality Coaches/Auditors supporting US criminal background screening and public records research. The primary mandate is to deliver 100% audit coverage, ensure 100% feedback delivery and closure on every audited transaction, and drive weekly calibration sessions with Operations and fellow Quality Coaches so that court record interpretation and reportability decisions are applied consistently across the account.
Key Responsibilities
Audit Coverage & Feedback (Primary)
Ensure 100% audit coverage across all criminal verification transactions, researchers, court types, and jurisdictions in scope




Ensure 100% feedback closure — every audit finding is communicated to the researcher and their Team Leader within the defined TAT, with acknowledgement captured
Maintain audit logs, error trackers, and feedback registers with full traceability (auditor, date, jurisdiction, defect type, severity, root cause, corrective action)
Track repeat and researcher-specific errors; drive individual improvement plans in partnership with Operations
Monitor coverage dashboards daily and escalate any gap that threatens the 100% target
Calibration & Consistency
Own and run weekly calibration sessions with Operations leadership, Quality Coaches, and Training
Prepare calibration case sets covering felony/misdemeanor calls, disposition edge cases, identifier matching, and record reportability
Publish agendas, capture minutes, and track action items to closure
Measure and report inter-auditor agreement/variance; drive correcti

📌 QA Supervisor (India)
🏢 Cisive
📍 India